Welcome to the support center of VolFix


0
Thanks

Спасибо за помощь

mao1249 3 years ago in Support updated by support 3 years ago 1

Хочу выразить огромную благодарность сотрудникам поддержки платформы Волфикс. 
Несколько раз возникали проблемные моменты с платформой, но поддержка всегда реагирует оперативно и решает поставленные задачи. Сегодня в очередной раз для меня была решена очень важная задача, спасибо вам большое! 
Р.s: Общаюсь с поддержкой через скайп, очень удобно.

0
Answered

Линейка на Mac

Елена Ж 3 years ago in Charts updated by support 3 years ago 1

Скажите, пожалуйста, как пользоваться линейкой на MacBook Pro?

0
Answered

Brokers / Exchange Fee

rk_kr 3 years ago in Order Window updated by support 3 years ago 1

Dear Volfix Support Team,

I've a question regarding to this platform. After doing 10 Trades I successfully traded for $100 but it also resulted to a fee of $170. Do I have to pay this fee even if I choose the VOLFIX DESKTOP PACKAGE?

I am thanking you in advance for your response

With regards

RK

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Fixed

Revers Chart in Sync Mode

Maciej 3 years ago in Charts updated 3 years ago 3

Hi Guys, it’s a bug in Reverse Chart?

When VolFix is in a Sync Mode and I switch between different tickers in Market Watch, than the value setting for Model don’t change with the ticker its stay always the same.

Example: 1) I had a ticker ES with Model 30,

2) than I switch to ticker 6E and change the value to Model from 30 to 10,

3) after that, I switch back to ticker ES and the value don’t change back to Model 30 but stay at 10.

Please, program the software in the way that the value change with ticker.

Image 766


Best regards Maciej

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Answered

VolFix Anywhere Agg T&S

Maciej 3 years ago in Statistics modules updated 3 years ago 2

Hi Guys, I am not sure if it’s a bug in the software or may be an operating mistake on my side. Please check the column value of Volume: look for volume 1090.

In the 1st T&S NO VOLUME, in 2nd with filter more than 10 the volume is there, in the 3th in old version is the volume there w/o filter.

The Delta setting is the same in all.

Also please make in VF Anywhere 1) the column Hidden Volume sortable like column Volume and others, 2) make it possible to export the data to excel.

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Thanks for your support!

0
Not a bug

Зависание и торможение

Arthur 3 years ago in Another updated by support 3 years ago 4

Здравствуйте. Почему платформа не может вывезти всего 14 окон?! Невозможно торговать интрадей. Постоянные зависания и лаги. За те деньги которые вы берёте, а это в 2-5 раз дороже прямых конкурентов, платформа должна работать идеально. А у меня только история за один день в окнах по 15 минут грузит после запуска. При том, что железо мое почти топовое 20 года и интернет 300 мб/с. Это ужасно!!! Уже начинаю жалеть об отданных за этот софт деньгах. Тайгер за который я отдал всего 17к в год вытягивает в три раза больше. 

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Answered

Trial on MacOS

Corn 3 years ago in Support updated by support 3 years ago 1

Hi there, 

I am new to Stocks. 

Now I attend a Training Course. 

I just Downloaded the VolFix App for my MacBook. I will get a Windows PC later eventually. 

I logged in with my trial Acc. And Connected to my DEMO CQG. 

I still cannot open a single Chart nor do I even see the Buttons for opening one.

I also can't see the whole settings. 

Is that a Problem with MacOS? Or is it a Problem with the trial, that I have a LITE Version?

I really need Help.

Do I just have to get a Windows PC?

Best Regards

0
Declined

imbalance

cestolone 3 years ago in Charts updated by support 2 years ago 2

Buonasera spero di fare bene graficamente quello che ho visto su altre piattaforme soprattutto indicatore ninja la mia osservazione è quella di poter avere un'indicazione sullo squilibrio a livello visivo do degli esempi

Image 759

Classico esempio di uno squilibrio del 200% con una casella di selezione di 20 contratti Questo è ciò che visualizzo

diapositiva successiva una visualizzazione più dettagliata

Image 760

potresti avere alcune informazioni aggiuntive e puoi dare molti esempi
il primo per sapere quanti livelli ha un istogramma di imabalce nella figura 11 livelli di acquisto e un livello di vendita risultato +10 e creare un indicatore su questo
secondo esempio per poter vedere differenza dei contratti solo quelli di sbilanciamento il
terzo conosce esempio un rapporto percentuale tra vendita di squilibrio e livelli di alloro esempio maggiore di 300 e ipotesi ho 8 livelli di acquisto di sbilanciamento e 2 livelli di vendita mi dà un'indicazione della pressione di acquisto
tuttavia do un esempio di ciò che si poteva vedere solo contando i livelli di sbilanciamento a livello numerico ed evidenziandolo sul grafico

Image 761

Here this is just an example here I took as a condition that the number of imbalance levels is higher than 300% of the other then you can do many other examples but they are indications As you can see from the arrow additional to the one you already have we see now

Image 762


the idea is not only mine but derives from the vision and observation of other platforms which have indicators I have indications on imbalance 

Image 763

Personalmente ho visto e notato questa cosa molto importante. Se potessi ricevere aiuto da tutti, sarebbe un grande grazie per me

0
Answered

Mac OS kein Chart erstellen möglich

marco 57 1 3 years ago in Charts updated by support 3 years ago 1

ich kann bei volfix auf meinem Mac kein Chart öffnen... wieso nicht?? bietet "components" nichtmal an