I will suggest a additional Button in Market Watch window for Quick connection to Volfix-Support.
I press a Button in Market Window - A contact form opens - I write in my problem and press "send"
For me it´s only important to contact the support quickly by an conctact button.
So I can get the answer also by email.
Support Team know the Login name for problem solving
User need only a button for contacting
Customer support service by UserEcho