Volfix says there are open positions + statement does not load

Vltd 5 years ago in Order Window updated by support 5 years ago 2

When I close Volfix it says there are still open positions - I checked all accounts and canceled all trades in the order window to be on the safe side but error (?) remains. Any ideas how to ensure that nothing is left over night?

Also, I cannot see my statement. It says data are not loaded. The account balance is from yesterday and a blocked amount is indicated. Any ideas here?

Thank you.

Problem fixed itself over night. With regards to the broker there was no open or placed order.